Customization
Customization Process
We typically serve end-users or intermediaries, focusing on mid-to-high-end market products. We possess design and R&D capabilities, allowing us to tailor equipment to meet specific working conditions. Furthermore, many of our products currently in operation in China are non-standard, giving us extensive experience and numerous industry case studies. Besides owning our own factory, we have advantages in material selection and quality control during equipment manufacturing. Jiangteng also provides reliable after-sales service with a dedicated team. Products can be customized, and small-batch orders are supported. With 16 years of experience in industry services, we provide solutions for various industrial wholesalers, trading companies, installation teams, environmental engineering projects, construction machinery, and government projects.
1. Needs Communication
Online Customer Consultation: Multilingual support (English/Spanish/Russian/Arabic, etc.), time zone compatible customer service (24-hour response).
Technical Questionnaire Completion: Equipment application, material characteristics, capacity requirements, environmental standards (e.g., CE, ISO certification requirements).
2. Solution Design and Quotation
Engineering team involvement: 3D model/CAD drawing confirmation, remote conference presentation supported.
Customized solutions: Dust collector airflow/conveyor tilt angle and other parameters can be customized.
Transparent quotation: Itemized pricing, including equipment body/accessories/international shipping costs. Optional value-added services, such as installation guidance and localization adaptation.
3. Contract and Payment
Confidentiality agreement: Protecting client's intellectual property.
Formal contract signing: Clearly defined delivery cycle (including estimated sea freight time), Incoterms terms (FOB/CIF, etc.), secure payment channels, supporting TT/LC/Alibaba Credit Insurance.
4. Production and Quality Inspection
Raw material procurement tracking system: Key component brand disclosure (Siemens motors/ABB electrical controls).
Stage acceptance milestones: Video factory inspection available, third-party testing reports (SGS certification available).
5. Logistics and Delivery
Professional export packaging: Rust-proof/shock-resistant wooden crates.
Customs clearance document preparation: Complete documents (Bill of Lading/Certificate of Origin/Insurance Policy).
Real-time updates on logistics status during the process.
6. After-sales service
Remote debugging support: Video-guided installation available.
Localized service network: Technical support from partner agents (Africa/Southeast Asia, etc.)
Rapid spare parts response: Emergency air freight channel available if needed.
